Returns & Exchanges

At Falk Culinair, we stand behind the generational quality of our handcrafted copper cookware. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days for a full refund or exchange.

1

Initiate Your Request

Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Cookware

Carefully clean and dry the item, ensuring it is placed back in its original protective wrapping and box to prevent scratches during transit.

3

Ship the Package

Affix the provided shipping label or use a tracked courier service to send the package back to our distribution center for inspection.

4

Inspection and Refund

Once our artisans verify the item is in original condition, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing